Customer Service

How will I know that I have my free birthday reward or free drink or food reward loaded on my Card?

We’ll send you an email letting you know when your reward is loaded and ready to redeem.  Make sure you confirm your email address now to be sure you don’t miss a drink.  You can also check your available rewards by logging into your account at or checking your Starbucks mobile app.  

Be sure to act quickly, as birthday rewards expire seven days after the issue date and earned rewards expire 30 days after they have been issued.  

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