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Results 1 - 20 of 262
  1. Why didn't I get my Bonus Star?
    If you have not received a Bonus Star from an offer please check the following: Did you receive an e-mail with an offer directly from Starbucks? Many  My Starbucks Rewards® offers are...
    Date Updated: 04/29/2015
  2. How do the free refills on brewed or iced coffee or tea work?
    My Starbucks Rewards™ members at Green and Gold levels are eligible for free refills on brewed or iced coffee or tea beverages of the same size (some restrictions apply), regardless of the original...
    Date Updated: 04/22/2015
  3. Why can't I sign in to my Starbucks.com account?
    You may have a different Username, email address, or even multiple accounts.  We require JavaScript to be enabled. Here is where you can reset your  Username or Password . The password...
    Date Updated: 04/30/2015
  4. If I purchase multiple food or drink items in one transaction, do I earn multiple stars?
    Sorry, but the answer is no.  Stars are earned based on each transaction, rather than the number of items purchased in the transaction.
    Date Updated: 05/07/2015
  5. What are the sizes of Starbucks drinks?
    The drink sizes we offer are Short, Tall, Grande, Venti and Trenta...
    Date Updated: 03/25/2015
  6. How does my organization receive a donation from Starbucks?
    At this time, Starbucks is not seeking opportunities for national or local partnerships or sponsorships. In addition, we are not accepting product or in-kind requests. We continue to remain focused...
    Date Updated: 02/16/2015
  7. Will my barista tell me if I have a free reward waiting on my Starbucks Card?
    No, your barista will not notify you if you have a free food or drink reward waiting - so be sure to watch for email notification, check your rewards status online at www.starbucks.com/account , or...
    Date Updated: 04/23/2015
  8. How will I know that I have my free birthday reward or free drink or food reward loaded on my Card?
    We’ll send you an email letting you know when your reward is loaded and ready to redeem.  Make sure you confirm your email address now to be sure you don’t miss a drink.  You can...
    Date Updated: 02/18/2015
  9. What is a Star and how do I earn one?
    A Star is a way to keep track of rewards and benefits earned by customers who participate in the My Starbucks Rewards™ program. Stars can be awarded in the following ways: In Store...
    Date Updated: 05/08/2015
  10. How long does it take for customers to receive their Gold level Welcome Kit after earning Gold level status?
    On average, it takes 4-6 weeks once reaching Gold level to receive your personalized Gold Card and Welcome Kit, but Gold level benefits begin the moment you reach the Gold level. We must have a valid...
    Date Updated: 04/18/2013
  11. What is a Bonus Star?
    Periodically, the  My Starbucks Rewards™ program may offer a Bonus Star  as an incentive to select members to earn Stars faster. With some offers, when you purchase one of our featured...
    Date Updated: 05/07/2015
  12. How do I join My Starbucks Rewards® and how does it work?
    You can join the program by 1) registering any Starbucks®, Teavana®, Evolution Fresh™ or La Boulange® Card at https://www.starbucks.com/register with the 16-digit number on the back and the CSC (Card...
    Date Updated: 05/07/2015
  13. What is the My Starbucks Rewards® Refer-a-Friend program?
    With the My Starbucks Rewards® Refer-a-Friend Program, you can earn 6 Bonus Stars for every friend referral that registers for My Starbucks Rewards, opts-in to receive email, and registers a...
    Date Updated: 05/04/2015
  14. What should I do if my Starbucks Card is lost or stolen?
    If your Starbucks Card is registered, your  My Starbucks Rewards™ membership and any remaining balance on the Starbucks Card will be protected from the time you notify us of its loss. To report...
    Date Updated: 05/08/2015
  15. How can I transfer the balance from one Starbucks Card to another?
    You can transfer balances of $5.00 or more from one Starbucks Card to another in participating Starbucks retail locations. To transfer card balances online, sign in to your Starbucks account...
    Date Updated: 05/08/2015
  16. Can I earn more than 1 free reward before I redeem? Is there a limit to how many free rewards I can have at any given time?
    You continue to earn free rewards for every 12 Stars – and the rewards stay on your account until you use them or they expire.  There is no limit to the number of rewards you can have in...
    Date Updated: 09/04/2012
  17. I am having trouble reloading my Starbucks Card online or through the Starbucks® app. What can I do?
    Check your billing information – Ensure that the name and address entered matches exactly with what your financial institution has on file for you.  If you recently moved or changed your...
    Date Updated: 05/07/2015
  18. How do I redeem a Star Code?
    To redeem a Star Code , visit  https://www.starbucks.com/card/rewards and enter in the Star Code in the appropriate field. Note that there is a limit of two (2) Star Code entries per day.
    Date Updated: 05/08/2015
  19. I need to reset my Password, but the link I received is expired.
    Sorry about that! The link to reset your Password will expire 30 minutes from the time of your request. If you'd like the link resent, click here .
    Date Updated: 04/30/2015
  20. How can I make a comment about the service I received, or an experience I had, at a Starbucks store?
    We always welcome your feedback about our service and your in store experience – whether you found it friendly and helpful, or it fell short of your expectations. Please Contact Us with your...
    Date Updated: 05/01/2013