Customer Service

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Results 1 - 20 of 274
  1. I can't log in to my account. What should I do?
    Did you forget your username? If you remember the email address you used when you created your account, we can send you a reminder . Did you forget your password? If you remember your username and...
    Date Updated: 01/02/2015
  2. How do the free refills on brewed or iced coffee or tea work?
    My Starbucks Rewards™ members at Green and Gold levels are eligible for free refills on brewed or iced coffee or tea beverages of the same size (some restrictions apply), regardless of the original...
    Date Updated: 09/24/2014
  3. If I purchase two drinks in one transaction, do I earn 2 Stars?
    Sorry, no. Stars are earned based on each transaction, rather than the number of drinks purchased in the transaction. You are able to earn additional Stars when you purchase any of our At-Home coffee...
    Date Updated: 10/20/2014
  4. Having problems using your Starbucks mobile app?
    If your Starbucks mobile app is no longer working, you may be using an outdated version that is no longer supported. Please download the latest version of our Starbucks mobile app.  ...
    Date Updated: 04/17/2015
  5. How does my organization receive a donation from Starbucks?
    At this time, Starbucks is not seeking opportunities for national or local partnerships or sponsorships. In addition, we are not accepting product or in-kind requests. We continue to remain focused...
    Date Updated: 02/16/2015
  6. How will I know that I have my free birthday reward or free drink or food reward loaded on my Card?
    We’ll send you an email letting you know when your reward is loaded and ready to redeem.  Make sure you confirm your email address now to be sure you don’t miss a drink.  You can...
    Date Updated: 02/18/2015
  7. Will my barista tell me if I have a free reward waiting on my Starbucks Card?
    No, your barista will not notify you if you have a free food or drink reward waiting - so be sure to watch for email notification, check your rewards status online (
    Date Updated: 10/14/2013
  8. What is a Bonus Star?
    Periodically, the My Starbucks Rewards™ program may offer a bonus Star as an incentive to select members. During the promotional period, when you purchase one of our featured products at...
    Date Updated: 03/27/2014
  9. How long does it take for customers to receive their Gold level Welcome Kit after earning Gold level status?
    On average, it takes 4-6 weeks once reaching Gold level to receive your personalized Gold Card and Welcome Kit, but Gold level benefits begin the moment you reach the Gold level. We must have a valid...
    Date Updated: 04/18/2013
  10. Can I earn more than 1 free reward before I redeem? Is there a limit to how many free rewards I can have at any given time?
    You continue to earn free rewards for every 12 Stars – and the rewards stay on your account until you use them or they expire.  There is no limit to the number of rewards you can have in...
    Date Updated: 09/04/2012
  11. Why are you charging for syrup and soy?
    We are constantly looking for ways to improve the My Starbucks Rewards™ program for our customers, and sometimes that change involves trade-offs. We have made it easier for our members to earn free...
    Date Updated: 10/14/2013
  12. What is a registered Starbucks Card?
    A registered Starbucks Card is any Starbucks Card that you have registered to your My Starbucks Rewards™ account. To register a Card, or see all of your registered Cards, visit  ...
    Date Updated: 04/23/2013
  13. Do I get to choose when I use my free drink or food reward? I like to choose something special and I don’t want my free reward to automatically deduct when I’m not expecting it to.
    Yes. You are in control of your rewards! Even though your free reward is loaded onto your Card, you have to tell your barista when you want to use it. It does not deduct automatically on your next...
    Date Updated: 04/18/2013
  14. What if I lose my Starbucks Card?
    If your card is registered, your membership in My Starbucks Rewards TM and any remaining card balance will be protected as of the time you notify us of its loss. After logging in to your...
    Date Updated: 04/18/2013
  15. How can I transfer the balance from my old Starbucks Card to a new Starbucks Card?
    Starbucks Cards with balances of $5 or more can be loaded onto another card in Starbucks retail stores. You can also transfer card balances online. After signing in to your
    Date Updated: 09/17/2012
  16. What if I forgot both my username and my password?
    If you forgot your username and password, call us at 1-800-STARBUC (782-7282) and we'll help you get access to your account. If you previously registered a Starbucks Card, it may speed things up if...
    Date Updated: 10/12/2012
  17. How can my business serve Starbucks coffee and products?
    You can visit us at to find information on Starbucks Branded Solutions.  
    Date Updated: 10/12/2012
  18. Where can I find information on Investor Relations?
    You can find answers to Frequently Asked Questions about Starbucks Investor Relations right here . For more information, you can also visit our Investor Relations website .
    Date Updated: 09/05/2012
  19. Who is my contact if I own a property that Starbucks may be interested in leasing?
    Our store development team may be interested in your property. Just phone the store development director in your area— check the   regional map  to determine which regional office...
    Date Updated: 02/04/2013
  20. How will I be notified if a retail position becomes available in my area?
    A member of our retail team will contact you if a position becomes available in your preferred area where you're a good match. To learn more about the latest career opportunities, follow us on...
    Date Updated: 10/22/2012