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  1. Have a question about the new Starbucks Rewards™ app? These videos may help! New
    I'm new to Gold. Where did my Stars go? Introducing the New Starbucks Rewards™ How to Register for Starbucks Rewards™ How to Reload Your Starbucks Card How to Find Out How Many Stars You Have Earned...
    Date Updated: 05/02/2016
  2. How do I check my Starbucks Card balance?
    Go to , enter the 16-digit Starbucks Card number and 8-digit CSC (Card Security Code), then select "Check Balance." If your Starbucks Card is registered, sign in  to your...
    Date Updated: 01/23/2016
  3. How do the free refills on brewed or iced coffee or tea work?
    If you use your registered Starbucks Card to purchase a beverage and then present that same Starbucks Card, you can get refills of hot or iced brewed coffee or tea during the same store visit at...
    Date Updated: 04/12/2016
  4. Why can't I sign in to my account?
    You may have a different Username, email address or even multiple accounts.  We also require JavaScript to be enabled. Here is where you can reset your  Username or Password . The...
    Date Updated: 01/23/2016
  5. What are the sizes of Starbucks drinks?
    The drink sizes we offer are Short (8 fl. oz.), Tall (12 fl. oz.), Grande (16 fl. oz.), Venti® Hot (20 fl. oz.), Venti® Cold (24 fl. oz.) and Trenta®* Cold (30 fl. oz.). *Only available for...
    Date Updated: 01/10/2016
  6. What is a Star Code? How do I redeem a Star Code?
    Star Codes are a way for Starbucks to deliver multiple Stars to a customer with just one code. The two most common ways to get a Star Code are by participating in member-exclusive offers you receive...
    Date Updated: 04/13/2016
  7. Having problems using your Starbucks Mobile App?
    If your Starbucks Mobile App is no longer working, you may be using an outdated version that is no longer supported. Please download the latest version of our Starbucks Mobile App.  ...
    Date Updated: 03/21/2016
  8. How long does it take to receive my personalized Gold Card once I reach Gold Level?
    On average, it takes 4-6 weeks once reaching Gold status to receive your personalized Gold Card, but Gold benefits begin the moment you achieve Gold Level 0status. You can use any registered...
    Date Updated: 04/12/2016
  9. Will my barista tell me if I have special offers, free rewards, or enough Stars to redeem for a reward?
    Your barista can let you know if you have any special offers or enough Stars for a free reward once your registered Starbucks Card is swiped.  However, to see all your special offers and...
    Date Updated: 04/12/2016
  10. Can I earn more than one Star Reward before I redeem? Is there a limit to how many Star Rewards I can have at any given time?
    As a Gold member, you are eligible for a Star Reward for every 125 Stars you collect, but you do not have to redeem it right away and can continue to accumulate beyond 125 Stars. For example, you can...
    Date Updated: 04/12/2016
  11. How do I access Mobile Order & Pay?
    Mobile Order & Pay is an integrated feature of the Starbucks® app for iPhone® and Android™. To get started, install the latest version of the Starbucks® app for iPhone® and Android™. If you are...
    Date Updated: 09/22/2015
  12. What is a Bonus Star?
    Periodically, you may have the opportunity to earn Bonus Stars, generally through member-exclusive offers. Starbucks Rewards™ offers are often specific to our members' preferences so you may see...
    Date Updated: 04/13/2016
  13. What is a Star Code? How does it work?
    Star Codes are a way for Starbucks to deliver multiple Stars to a customer with just one code. Star Codes are usually earned by successfully completing a  Bonus Star offer such as...
    Date Updated: 01/23/2016
  14. What are Stars and how do I earn them?
    A Star is a way to keep track of your progress toward rewards and benefits earned as a member of the Starbucks Rewards program. There are a number of ways to earn Stars: In-Store Transaction and...
    Date Updated: 04/15/2016
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    Date Updated: 04/15/2016
  16. Can I get any drink or food item I want when I redeem my free reward? What’s included?
    Yes! With just a few exceptions. Present your registered Starbucks Card and your free reward can be redeemed at participating Starbucks® stores for any handcrafted beverage - in any of our standard...
    Date Updated: 03/04/2016
  17. How do I redeem my free birthday drink and other rewards?
    When you have a reward on your account, we'll send you an email. To redeem your reward at a participating Starbucks® or Teavana® store, you'll need a Starbucks Card associated with your account -...
    Date Updated: 11/03/2015
  18. Do I get to choose when I can redeem my Star Reward?
    Yes. You are in control of your rewards and choose when to redeem!  As a Gold member, you can redeem for your Star Reward as soon as you reach 125 Stars, or keep accumulating Stars beyond...
    Date Updated: 04/12/2016
  19. What should I do if my Starbucks Card is lost or stolen?
    If your Starbucks Card is registered, your Starbucks Rewards™ membership and any remaining balance on the Starbucks Card will be protected from the time you notify us of its loss. To report your...
    Date Updated: 04/13/2016
  20. How can I transfer the balance from one Starbucks Card to another?
    You can transfer balances of $5.00 or more from one Starbucks Card to another in participating Starbucks retail locations. To transfer card balances online, sign in to your Starbucks account...
    Date Updated: 06/07/2015