Customer Service

Other Suggested Searches
Did you mean:
No results found.

Suggestions:
  • Make sure all words are spelled correctly
  • Use different words that mean the same thing
Results 1 - 20 of 44
  1. Having problems using your Starbucks mobile app?
    If your Starbucks mobile app is no longer working, you may be using an outdated version that is no longer supported. Please download the latest version of our Starbucks mobile app.  ...
    Date Updated: 03/09/2015
  2. What if I lose my Starbucks Card?
    If your card is registered, your membership in My Starbucks Rewards TM and any remaining card balance will be protected as of the time you notify us of its loss. After logging in to your...
    Date Updated: 04/18/2013
  3. How do I add a Card to Passbook?
    You can add your Starbucks Card to Passbook right from your Starbucks for iPhone app if you are running iOS on your device.Your first time adding a Card to Passbook, Starbucks for iPhone will have a...
    Date Updated: 10/12/2012
  4. Mobile Order & Pay
    What is Mobile Order & Pay? How do I access Mobile Order & Pay? Do I need a My Starbucks Rewards® account to use the order feature with Mobile Order & Pay? Is the Mobile Order & Pay...
    Date Updated: 12/03/2014
  5. How do I access Mobile Order & Pay?
    You can use this new feature if you're in the Pacific Northwest. Install the latest version of the Starbucks® app for iPhone® from the App Store. Make sure you've added a Starbucks Card to the app...
    Date Updated: 03/17/2015
  6. Where is my credit card information stored?
    Your credit card information is never stored on your mobile device. Your credit card information can be stored in your Starbucks Card account if you choose to do so. Storing your credit card...
    Date Updated: 09/24/2012
  7. How do I change my Default/Primary card on the Mobile App?
    On pay shade, swipe up to get a list of your cards. Then you'll be able to select/change your primary card from this screen.
    Date Updated: 05/28/2014
  8. How do I delete a card on the Mobile App?
    On pay shade, swipe up to get a list of your cards. Then you'll be able to tap the red delete button and Remove a card.
    Date Updated: 05/28/2014
  9. What is Mobile Order & Pay?
    Mobile order and pay is a new feature of the Starbucks app for iPhone, enabling you to place and pay for an order at a nearby Starbucks café right from your phone. Your Barista will get your order...
    Date Updated: 03/17/2015
  10. Can I use my mobile app to redeem my free drink or food reward?
    Definitely! The Starbucks mobile app works like your plastic Starbucks Card.  Just tell the barista you’d like to redeem your free reward and they will scan the barcode on your mobile...
    Date Updated: 04/18/2013
  11. Can I manage my Starbucks Card account on my phone?
    You can perform common functions on your device or go to starbucks.com/card for the full suite of account management features.
    Date Updated: 03/19/2013
  12. Once I have signed up for auto-reload, when can I expect the reloads to occur?
    If you signed up for an amount-based auto-reload, your reload will occur the day after your balance dips to or below the minimum amount you specified. For example, if you chose $10 as your minimum...
    Date Updated: 02/17/2014
  13. How do I choose which store to place my order at with Mobile Order & Pay?
    The app will show you the Starbucks® store offering Mobile Order & Pay that is closest to your current location, as well as the estimated pick-up time for your order. You can change stores by...
    Date Updated: 12/03/2014
  14. Can I reload my Starbucks Card on my phone?
    Reload your Starbucks Card directly from your device by going to the "Pay" shade and then tap "Reload".
    Date Updated: 03/19/2014
  15. Can I secure my Starbucks Card(s) on my mobile device with a passcode?
    Yes, for even more security, you could choose to secure your Starbucks Card Mobile application with a passcode by going to Dashboard > Account & Settings > Passcode Lock. If you set up a...
    Date Updated: 03/19/2014
  16. I have a reward on my account – can I apply it to my order with Mobile Order & Pay?
    At this time, you can't redeem rewards or My Starbucks Rewards® offers through the Mobile Order & Pay feature.
    Date Updated: 12/03/2014
  17. Is Mobile Order & Pay Available where I live?
    The Mobile Order & Pay feature is currently available exclusively in company-operated stores in the Pacific Northwest.
    Date Updated: 03/17/2015
  18. How do I pick up my drink and food with Mobile Order & Pay?
    When you get to the store, head over to where you'd normally pickup your order. Tell the barista your name and enjoy your order.
    Date Updated: 12/03/2014
  19. Is the Mobile Order & Pay feature available on my Starbucks® app for Android™?
    At this time, only the Starbucks® app for iPhone® has the Mobile Order & Pay feature. We're working on adding it to our Android™...
    Date Updated: 12/03/2014
  20. What if someone gets my phone? How do I protect my information?
    To protect the balance on your Starbucks Card, set up a Starbucks Card Account via your device or at starbucks.com/card . This way if you lose your phone, you can report your lost Starbucks Card...
    Date Updated: 09/24/2012