Customer Service

Other Suggested Searches
Did you mean:
No results found.

  • Make sure all words are spelled correctly
  • Use different words that mean the same thing
Results 1 - 20 of 253
  1. Why didn't I get my Bonus Star?
    If you have not received a Bonus Star from an offer please check the following: Did you receive an e-mail with an offer directly from Starbucks? Many  My Starbucks Rewards® offers are...
    Date Updated: 06/07/2015
  2. What are the sizes of Starbucks drinks?
    The drink sizes we offer are Short, Tall, Grande, Venti® and Trenta®. Short  8 fl. oz. Tall 12 fl. oz. Grande 16 fl. oz. Venti® Hot 20 fl. oz. Venti® Cold 24 fl. oz.
    Date Updated: 09/04/2015
  3. How do the free refills on brewed or iced coffee or tea work?
    My Starbucks Rewards® members at Green and Gold levels are eligible for free refills on brewed or iced coffee or tea beverages of the same size (some restrictions apply), regardless of the original...
    Date Updated: 07/10/2015
  4. How do I access Mobile Order & Pay?
    Mobile Order & Pay is an integrated feature of the Starbucks® app for iPhone® and Android™. To get started, install the latest version of the Starbucks® app for iPhone® and Android™. If you are...
    Date Updated: 09/22/2015
  5. Why can't I sign in to my account?
    You may have a different Username, email address or even multiple accounts.  We also require JavaScript to be enabled. Here is where you can reset your  Username or Password . The...
    Date Updated: 07/23/2015
  6. How do I check my Starbucks Card balance?
    Go to , enter the 16-digit Starbucks Card number and 8-digit CSC (Card Security Code), then select "Check Balance." If your Starbucks Card is registered, sign in  to your...
    Date Updated: 09/16/2015
  7. Temporary Stars and Rewards Delay
    Date Updated: 09/25/2015
  8. Do I earn a Star for each item I purchase in a single transaction?
    No.  Stars are earned based on each transaction, not the number of items purchased in the transaction.
    Date Updated: 07/23/2015
  9. How do I redeem my free birthday drink and other rewards?
    When you have a reward on your account, we'll send you an email. To redeem your reward at a participating Starbucks® or Teavana® store, you'll need a Starbucks Card associated with your account -...
    Date Updated: 06/07/2015
  10. What is a Star Code? How does it work?
    Star Codes are a way for Starbucks to deliver multiple Stars to a customer with just one code. Star Codes are usually earned by successfully completing a  Bonus Star offer such as...
    Date Updated: 07/23/2015
  11. How does my organization receive a donation from Starbucks?
    At this time, Starbucks is not seeking opportunities for national or local partnerships or sponsorships. In addition, we are not accepting product or in-kind requests. We continue to remain focused...
    Date Updated: 06/07/2015
  12. Mobile Order & Pay
    What is Mobile Order & Pay? How do I access Mobile Order & Pay? Do I need a My Starbucks Rewards® account to use the order feature with Mobile Order & Pay? Is the Mobile Order & Pay...
    Date Updated: 06/07/2015
  13. What is a Bonus Star?
    Periodically, the  My Starbucks Rewards® program may offer a Bonus Star  as an incentive to select members to earn Stars faster. With some offers, when you purchase one of our featured...
    Date Updated: 07/23/2015
  14. What should I do if my Starbucks Card is lost or stolen?
    If your Starbucks Card is registered, your  My Starbucks Rewards™ membership and any remaining balance on the Starbucks Card will be protected from the time you notify us of its loss. To report...
    Date Updated: 06/07/2015
  15. How do I qualify for a cup discount?
    You can get $.10 off any beverage (except bottled and ready-to-drink) when you bring in a personal cup. Any personal cup qualifies for the discount. If you bring in a competitor's paper cup, we'll...
    Date Updated: 06/07/2015
  16. Will my barista tell me if I have a free reward waiting on my Starbucks Card?
    No, your barista will not notify you if you have a free food or drink reward waiting - so be sure to watch for email notification, check your rewards status online at , or...
    Date Updated: 06/07/2015
  17. How long does it take for customers to receive their Gold level Welcome Kit after earning Gold level status?
    On average, it takes 4-6 weeks once reaching Gold level to receive your personalized Gold Card and Welcome Kit, but Gold level benefits begin the moment you reach the Gold level. We must have a valid...
    Date Updated: 06/07/2015
  18. How do I redeem a Star Code?
    To redeem a Star Code , visit and enter in the Star Code in the appropriate field. Note that there is a limit of two (2) Star Code entries per day.
    Date Updated: 07/10/2015
  19. Having problems using your Starbucks mobile app?
    If your Starbucks Mobile App is no longer working, you may be using an outdated version that is no longer supported. Please download the latest version of our Starbucks Mobile App.  ...
    Date Updated: 07/10/2015
  20. How do I choose which store to place my order at with Mobile Order & Pay?
    The app will show you the Starbucks® store offering Mobile Order & Pay, that is closest to your current location, as well as the estimated pick-up time for your order. You can change stores by...
    Date Updated: 09/22/2015