Customer Service

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Results 1 - 20 of 23
  1. I can't log in to my account. What should I do?
    Did you forget your username? If you remember the email address you used when you created your account, we can send you a reminder . Did you forget your password? If you remember your username and...
    Date Updated: 01/02/2015
  2. How does my organization receive a donation from Starbucks?
    At this time, Starbucks is not seeking opportunities for national or local partnerships or sponsorships. In addition, we are not accepting product or in-kind requests. We continue to remain focused...
    Date Updated: 02/16/2015
  3. What if I lose my Starbucks Card?
    If your card is registered, your membership in My Starbucks Rewards TM and any remaining card balance will be protected as of the time you notify us of its loss. After logging in to your...
    Date Updated: 04/18/2013
  4. What if I forgot both my username and my password?
    If you forgot your username and password, call us at 1-800-STARBUC (782-7282) and we'll help you get access to your account. If you previously registered a Starbucks Card, it may speed things up if...
    Date Updated: 10/12/2012
  5. How do I register my Starbucks Card online?
    It's easy and only takes a few minutes at . A minimum balance of $5.00 is required to register a physical card and you'll need your card's 16-digit number and the CSC (Card...
    Date Updated: 04/18/2013
  6. How can I update my username or email address?
    Sign in with your Username and Password to access My Profile. Here you can access your account information, change your email address, update your credit card, or view your order history.
    Date Updated: 10/12/2012
  7. How can I find a Starbucks location near me?
    Check out our Store Finder for locations around the world.
    Date Updated: 09/05/2012
  8. Where can I find information on Investor Relations?
    You can find answers to Frequently Asked Questions about Starbucks Investor Relations right here . For more information, you can also visit our Investor Relations website .
    Date Updated: 09/05/2012
  9. I need to reset my password, but the link I received is expired.
    Sorry about that! The link to reset your password will expire one hour from the time that it's requested. If you'd like the link resent, click here .
    Date Updated: 02/24/2014
  10. Need help enabling JavaScript?
    If you're unsure of how to enable JavaScript in the browser you're using, you can generally find JavaScript settings in the Tools, Security, or Advanced Settings area of your browser. You can also...
    Date Updated: 04/14/2015
  11. How do I opt in to receive special offers and promotional emails from Starbucks?
    To make sure you're opted in to receive offers from us or change your contact preferences, click here .  After signing in you will be taken to your contact preferences page. If that doesn't...
    Date Updated: 11/29/2013
  12. How can I update my profile information?
    Sign in with your Username and Password to access My Profile. Here you can access your account information, change your email address, update your credit card, or view your order history.
    Date Updated: 10/12/2012
  13. How can I log out of my account?
    Click the 'My Account' drop down menu at the top of the page. After the drop down expands, "Sign Out" should be at the bottom right of the menu. Or, try clicking here .
    Date Updated: 04/15/2015
  14. I entered my code and it says it is invalid. Why?
    First, check to make sure that you are entering the 9-digit code on the special My Starbucks Rewards™ sticker that came attached to the front of your package. It's not the package UPC or lot code. If...
    Date Updated: 04/23/2013
  15. Free Wi-Fi in Starbucks Stores
    Starbucks company-operated stores offer unlimited Internet access to customers with Wi-Fi-enabled laptops, tablets and mobile phones. Wi-Fi is free and does not require an account or...
    Date Updated: 04/13/2015
  16. Who can leave a comment on a blog?
    You can leave a comment on a Starbucks blog by logging in with a Starbucks account, or your Facebook, Twitter, Google, Yahoo or Disqus account. To leave a suggestion on My Starbucks Idea , log in...
    Date Updated: 10/12/2012
  17. How can I remove myself from your email list?
    To remove yourself from our email list, you can visit My Profile and click  Contact Info then uncheck the appropriate boxes. Or, you can click on the Unsubscribe link on the bottom of any...
    Date Updated: 09/05/2012
  18. What is My Starbucks Idea?
    We know you’ve got ideas for us – big ideas, little ideas, maybe even totally revolutionary ideas – and we want to hear them all. That’s why we created My Starbucks Idea . So you can share the ideas...
    Date Updated: 10/12/2012
  19. Starbucks Card Option on is temporarily unable to accept the Starbucks Card as payment for orders placed through the website. We apologize for any inconvenience this may cause. Rest assured, you will...
    Date Updated: 10/08/2014
  20. Are there any rules for writing Starbucks blog comments?
    Our blogs are open forums for ideas and discussion. That said, we will not allow profanity or other inappropriate conduct. Posts that are inappropriate will be removed from the site and users that...
    Date Updated: 09/05/2012