Customer Service

Other Suggested Searches
Did you mean:
No results found.

Suggestions:
  • Make sure all words are spelled correctly
  • Use different words that mean the same thing
Results 1 - 20 of 22
  1. How can I make a comment about the service I received, or an experience I had, at a Starbucks store?
    We always welcome your feedback about our service and your in store experience – whether you found it friendly and helpful, or it fell short of your expectations. Please Contact Us with your...
    Date Updated: 05/01/2013
  2. How do I qualify for a cup discount?
    You can get $.10 off any beverage (except bottled and ready-to-drink) when you bring in a personal cup. Any personal cup qualifies for the discount. If you bring in a competitor's paper cup, we'll...
    Date Updated: 08/07/2013
  3. Mobile Order & Pay
    What is Mobile Order & Pay? How do I access Mobile Order & Pay? Do I need a My Starbucks Rewards® account to use the order feature with Mobile Order & Pay? Is the Mobile Order & Pay...
    Date Updated: 12/03/2014
  4. What is Mobile Order & Pay?
    Mobile order and pay is a new feature of the Starbucks app for iPhone, enabling you to place and pay for an order at a nearby Starbucks café right from your phone. Your Barista will get your order...
    Date Updated: 12/03/2014
  5. Free Wi-Fi in Starbucks Stores
    Starbucks company-owned stores offer unlimited Internet access to customers with Wi-Fi-enabled laptops, tablets and mobile phones. Wi-Fi is free and does not require an account or...
    Date Updated: 09/20/2013
  6. How do I access Mobile Order & Pay?
    You can use this new feature if you're in Portland, OR. Install the latest version of the Starbucks® app for iPhone® from the App Store. Make sure you've added a Starbucks Card to the app, then tap...
    Date Updated: 12/03/2014
  7. How can I request that a Starbucks store open in my neighborhood?
    We recommend you post your request at My Starbucks Idea.com .
    Date Updated: 09/05/2012
  8. Do I need a My Starbucks Rewards® account to use the order feature with Mobile Order & Pay?
    To pay for your orders, you need to have a Starbucks Card with a balance added to the app. Any Card you add is automatically registered with the My Starbucks Rewards® loyalty program, so you will...
    Date Updated: 12/03/2014
  9. Is the Mobile Order & Pay feature available on my Starbucks® app for Android™?
    At this time, only the Starbucks® app for iPhone® has the Mobile Order & Pay feature. We're working on adding it to our Android™...
    Date Updated: 12/03/2014
  10. When will my order be ready with Mobile Order & Pay?
    When you place your order, you will be given an estimated pick up time.
    Date Updated: 12/03/2014
  11. Is Mobile Order & Pay Available where I live?
    The Mobile Order & Pay feature is currently available exclusively in Portland, Oregon but we plan to roll it out in select markets across the country in the coming months.
    Date Updated: 12/03/2014
  12. How do I pick up my drink and food with Mobile Order & Pay?
    When you get to the store, head over to where you'd normally pickup your order. Tell the barista your name and enjoy your order.
    Date Updated: 12/03/2014
  13. Why don't I see all the menu items on the Mobile Order & Pay menu?
    The menu in the app shows a selection of menu items available nationwide, along with seasonal and limited-time featured products.  Regional items are not available in the menu at this...
    Date Updated: 12/03/2014
  14. How do I choose which store to place my order at with Mobile Order & Pay?
    The app will show you the Starbucks® store offering Mobile Order & Pay that is closest to your current location, as well as the estimated pick-up time for your order. You can change stores by...
    Date Updated: 12/03/2014
  15. I have a reward on my account – can I apply it to my order with Mobile Order & Pay?
    At this time, you can't redeem rewards or My Starbucks Rewards® offers through the Mobile Order & Pay feature.
    Date Updated: 12/03/2014
  16. I'm running late; can I delay my order with Mobile Order & Pay?
    Once your order is submitted, it can't be altered.
    Date Updated: 12/03/2014
  17. Will I earn Stars for my mobile order with Mobile Order & Pay?
    Absolutely. Every order you place will earn you a Star. You can track your Star balance and view your account information in the app, too.
    Date Updated: 12/03/2014
  18. Where can I find the furniture and design elements found in Starbucks stores?
    Sorry, we’re under legal obligation not to give out information about our vendors or manufacturers to the general public. If you’re interested in finding specific design elements, we suggest seeking...
    Date Updated: 09/05/2012
  19. Why doesn't my Starbucks store show up on the Store Finder map?
    If your store is outside the range shown on the map, you may need to search by city or use a ZIP code that is closer to the store’s location.
    Date Updated: 09/05/2012
  20. Can I narrow my search to find stores that are open now?
    The  Store Finder offers search filters that let you narrow your search. Try it to find a store that is open now or has a drive-thru, among other options.
    Date Updated: 09/05/2012