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Results 1 - 20 of 26
  1. How can I check on my order status for the Starbucks Cards I purchased on Starbucks.com?
    You will receive a confirmation email once your order ships from our warehouse. If your order was shipped via United Parcel Service, you can view tracking information by clicking on the UPS tracking...
    Date Updated: 09/05/2012
  2. How can I cancel the Starbucks Card order I placed on Starbucks.com?
    If you would like to cancel your order, please call 1-800-STARBUC (782-7282) so that a customer service representative can determine whether the order has been shipped.
    Date Updated: 10/08/2012
  3. Can you ship Starbucks Card orders to me if I live outside the United States?
    Currently, we can only ship orders placed on Starbucks.com to the United States or Canada.
    Date Updated: 05/01/2013
  4. How do I descale my brewing machine?
    We recommend using the Starbucks Barista Cleaner or a natural citric acid based decalcifying agent such as pulp-free lemon juice. Use one packet of Starbucks Barista Cleaner mixed into one full tank...
    Date Updated: 09/05/2012
  5. What can I do when the coffee is brewing too cold for my taste?
    Coffee should never be so hot as to potentially burn your tongue. However, if the temperature seems too cool for your preference, check the following possible causes: If you have a Starbucks Barista®...
    Date Updated: 09/05/2012
  6. Why is there no foam when I steam the milk using my espresso machine?
    Practice is the key to achieving the type of foam you desire. We recommend pouring refrigerated milk into a chilled stainless steel steaming pitcher for the best result. Also, heat the milk to...
    Date Updated: 09/05/2012
  7. Why does the espresso drip so slowly, or not at all, out of the portafilter in my espresso machine?
    Check the following possibilities: Is the portafilter fully inserted into the brew head? Verify that the portafilter basket holes or brew head screen holes aren’t clogged. Is coffee too finely...
    Date Updated: 09/05/2012
  8. Why isn’t water coming through my espresso machine?
    The machine is probably vapor-locked. This often happens if an attempt to prime the machine was made after the machine has been heated. It’s possible that super-heated air in the boiler is creating...
    Date Updated: 10/12/2012
  9. Why is the espresso flowing through the pour spouts of my espresso machine so quickly?
    Confirm that you’re timing the flow rate from the moment you turn the brew function on, until the time you turn the brew function off. If the coffee is pouring too quickly, and if your coffee is not...
    Date Updated: 09/05/2012
  10. How do I follow the Prime-Steam-Prime-Brew process with my espresso machine?
    Make sure that the portafilter is not connected to the machine during priming and steaming. Using the following list of steps, you should prime your machine each time it is turned on for optimum...
    Date Updated: 09/05/2012
  11. Why should I descale my brewing machine?
    Descaling (or decalcifying) helps to remove mineral buildup from the internal workings of your espresso machine or brewed coffeemaker. Mineral buildup can slow down or stop the machine from working...
    Date Updated: 09/05/2012
  12. How can I check that water in my espresso machine is flowing correctly?
    First, clean the showerhead screen extremely well. Then do a flow test through the brew head (without the portafilter). Water should pour at a rate of 8 fl. oz. per 35-45 seconds, or less. If it...
    Date Updated: 09/05/2012
  13. Why won’t my espresso machine prime correctly?
    Check the following possibilities: The water tank reservoir is empty. The machine is not plugged in or turned on. The intake hose is crimped or obstructed. The brew head screen is dirty. (Clean it...
    Date Updated: 09/05/2012
  14. Why should I follow the Prime-Steam-Prime-Brew steps with my espresso machine?
    Priming helps to clear the steam wand and brew head of any leftover steam or water and fills the machine’s system with fresh water from the tank. In addition, it ensures that your machine’s boiler...
    Date Updated: 09/05/2012
  15. Where can I find warranty information for my machine?
    For the Verismo System information, please visit that web site here . For non-Starbucks branded equipment, please contact the manufacturer directly. Here are some phone numbers for these...
    Date Updated: 10/19/2012
  16. What grind should I use?
    For the freshest tasting coffee, we continue to recommend starting with whole beans and grinding them fresh for each pot. Or, if you prefer, you can take your whole bean coffee to your local retail...
    Date Updated: 09/05/2012
  17. What is a Verismo system?
    A machine that makes both espresso and brewed coffee. You can use the Starbucks recipes that we use in our coffeehouses to create the drinks you love. To learn move, please visit the web site...
    Date Updated: 10/19/2012
  18. Why does water immediately flow from the steam wand when my espresso machine is turned on?
    The steam knob may be slightly open. Twist the steam wand knob towards you, firmly, to a fully closed position. If this does not solve the problem, please contact the Warranty Services team at...
    Date Updated: 09/05/2012
  19. Why is water or coffee leaking over the top of the portafilter when I use my espresso machine?
    Put an empty portafilter into the brew head and be sure it is firmly in place (to the right). Turn on the brew button. If leaking persists, check the following: Is there too much coffee in the...
    Date Updated: 09/05/2012
  20. Is grocery store coffee the same quality as the coffee served in a Starbucks store?
    Yes, we start with the same beans, roasted to perfection with stringent quality checks at each stage in the production process. To ensure quality freshness, check the “best by” date printed on the...
    Date Updated: 09/05/2012