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Results 1 - 20 of 106
  1. Why didn't I get my Bonus Star? New
    If you have not received a Bonus Star from an offer please check the following: Did you receive an email with an offer directly from Starbucks? Many My Starbucks Rewards® offers are personalized just...
    Date Updated: 04/17/2015
  2. How do the free refills on brewed or iced coffee or tea work?
    My Starbucks Rewards™ members at Green and Gold levels are eligible for free refills on brewed or iced coffee or tea beverages of the same size (some restrictions apply), regardless of the original...
    Date Updated: 09/24/2014
  3. If I purchase two drinks in one transaction, do I earn 2 Stars?
    Sorry, no. Stars are earned based on each transaction, rather than the number of drinks purchased in the transaction. You are able to earn additional Stars when you purchase any of our At-Home coffee...
    Date Updated: 10/20/2014
  4. How will I know that I have my free birthday reward or free drink or food reward loaded on my Card?
    We’ll send you an email letting you know when your reward is loaded and ready to redeem.  Make sure you confirm your email address now to be sure you don’t miss a drink.  You can...
    Date Updated: 02/18/2015
  5. Will my barista tell me if I have a free reward waiting on my Starbucks Card?
    No, your barista will not notify you if you have a free food or drink reward waiting - so be sure to watch for email notification, check your rewards status online (  www.starbucks.com/account...
    Date Updated: 10/14/2013
  6. What is a Bonus Star?
    Periodically, the My Starbucks Rewards™ program may offer a bonus Star as an incentive to select members. During the promotional period, when you purchase one of our featured products at...
    Date Updated: 03/27/2014
  7. How long does it take for customers to receive their Gold level Welcome Kit after earning Gold level status?
    On average, it takes 4-6 weeks once reaching Gold level to receive your personalized Gold Card and Welcome Kit, but Gold level benefits begin the moment you reach the Gold level. We must have a valid...
    Date Updated: 04/18/2013
  8. Why are you charging for syrup and soy?
    We are constantly looking for ways to improve the My Starbucks Rewards™ program for our customers, and sometimes that change involves trade-offs. We have made it easier for our members to earn free...
    Date Updated: 10/14/2013
  9. Can I earn more than 1 free reward before I redeem? Is there a limit to how many free rewards I can have at any given time?
    You continue to earn free rewards for every 12 Stars – and the rewards stay on your account until you use them or they expire.  There is no limit to the number of rewards you can have in...
    Date Updated: 09/04/2012
  10. What is a registered Starbucks Card?
    A registered Starbucks Card is any Starbucks Card that you have registered to your My Starbucks Rewards™ account. To register a Card, or see all of your registered Cards, visit  ...
    Date Updated: 04/23/2013
  11. Do I get to choose when I use my free drink or food reward? I like to choose something special and I don’t want my free reward to automatically deduct when I’m not expecting it to.
    Yes. You are in control of your rewards! Even though your free reward is loaded onto your Card, you have to tell your barista when you want to use it. It does not deduct automatically on your next...
    Date Updated: 04/18/2013
  12. When will I receive my complimentary birthday drink or food reward?
    Once you register your Starbucks Card and provide your birthday and email address, we will send you an email a few days prior to your birthday. This email will let you know that a free reward has...
    Date Updated: 02/18/2015
  13. How does My Starbucks Rewards® work?
    You can join the program 1) by registering any Starbucks®, Teavana®, Evolution Fresh™ or La Boulange® Card with the 16 digits on the back and a Starbucks copyright printed at the bottom at...
    Date Updated: 04/13/2015
  14. Why didn't I get that promotional offer?
    We want to provide you with promotions and offers that are personalized for your Starbucks experience. So the specifics of our offers, promotions and coupons vary by customer. While you may not...
    Date Updated: 11/29/2013
  15. What is a Star and how do I earn one?
    You can earn Stars and receive in-store benefits simply by paying for a transaction with a registered Starbucks Card or your mobile app at participating Starbucks®, Evolution Fresh™, La Boulange® and...
    Date Updated: 10/20/2014
  16. What are the sizes of Starbucks drinks?
    The drink sizes we offer are Short, Tall, Grande, Venti and Trenta...
    Date Updated: 03/25/2015
  17. Can I get any drink or food item I want when I redeem my free reward? What’s included?
    With a few exceptions, yes! Present your registered Starbucks Card and your free reward can be redeemed at participating Starbucks® stores for any handcrafted beverage - in any of our standard drink...
    Date Updated: 03/25/2015
  18. Do I get to keep my Gold Card?
    Yes, all Gold customers are still Gold and can continue to use their Gold Card – or any other Starbucks Card registered to their account.  Customers in the Green level will receive their...
    Date Updated: 09/04/2012
  19. Why didn't I get my bonus star?
    Sorry for the delay! Sometimes it takes us about 24 hours from the time of your purchase to get that bonus star added to your account.
    Date Updated: 12/20/2013
  20. How do I earn Stars on my purchases in grocery?
    Specially marked packages of Starbucks® products will have a sticker on the front of the package or an insert inside the box with a Star code. Go to starbucks.com/rewards to enter your code and sign...
    Date Updated: 11/20/2013