Customer Service

Other Suggested Searches
Did you mean:
No results found.

Suggestions:
  • Make sure all words are spelled correctly
  • Use different words that mean the same thing
Results 1 - 20 of 101
  1. If I purchase two drinks in one transaction, do I earn 2 Stars?
    Sorry, no. Stars are earned based on each transaction, rather than the number of drinks purchased in the transaction. You are able to earn additional Stars when you purchase any of our At-Home coffee...
    Date Updated: 10/20/2014
  2. How do the free refills on brewed or iced coffee or tea work?
    My Starbucks Rewards™ members at Green and Gold levels are eligible for free refills on brewed or iced coffee or tea beverages of the same size (some restrictions apply), regardless of the original...
    Date Updated: 09/24/2014
  3. Will my barista tell me if I have a free reward waiting on my Starbucks Card?
    No, your barista will not notify you if you have a free food or drink reward waiting - so be sure to watch for email notification, check your rewards status online (  www.starbucks.com/account...
    Date Updated: 10/14/2013
  4. How will I know that I have my free birthday reward or free drink or food reward loaded on my Card?
    We’ll send you an email letting you know when your reward is loaded and ready to redeem.  Make sure you confirm your email address now to be sure you don’t miss a drink.  You can...
    Date Updated: 04/23/2013
  5. What is a Bonus Star?
    Periodically, the My Starbucks Rewards™ program may offer a bonus Star as an incentive to select members. During the promotional period, when you purchase one of our featured products at...
    Date Updated: 03/27/2014
  6. What is a registered Starbucks Card?
    A registered Starbucks Card is any Starbucks Card that you have registered to your My Starbucks Rewards™ account. To register a Card, or see all of your registered Cards, visit  ...
    Date Updated: 04/23/2013
  7. How long does it take for customers to receive their Gold level Welcome Kit after earning Gold level status?
    On average, it takes 4-6 weeks once reaching Gold level to receive your personalized Gold Card and Welcome Kit, but Gold level benefits begin the moment you reach the Gold level. We must have a valid...
    Date Updated: 04/18/2013
  8. Can I earn more than 1 free reward before I redeem? Is there a limit to how many free rewards I can have at any given time?
    You continue to earn free rewards for every 12 Stars – and the rewards stay on your account until you use them or they expire.  There is no limit to the number of rewards you can have in...
    Date Updated: 09/04/2012
  9. Do I get to choose when I use my free drink or food reward? I like to choose something special and I don’t want my free reward to automatically deduct when I’m not expecting it to.
    Yes. You are in control of your rewards! Even though your free reward is loaded onto your Card, you have to tell your barista when you want to use it. It does not deduct automatically on your next...
    Date Updated: 04/18/2013
  10. How does My Starbucks Rewards™ work?
    You can join the program 1) by registering any Starbucks®, Teavana®, Evolution Fresh™ or La Boulange® Card with the 16 digits on the back and a Starbucks copyright printed at the bottom at...
    Date Updated: 10/20/2014
  11. Why are you charging for syrup and soy?
    We are constantly looking for ways to improve the My Starbucks Rewards™ program for our customers, and sometimes that change involves trade-offs. We have made it easier for our members to earn free...
    Date Updated: 10/14/2013
  12. What is a Star and how do I earn one?
    You can earn Stars and receive in-store benefits simply by paying for a transaction with a registered Starbucks Card or your mobile app at participating Starbucks®, Evolution Fresh™, La Boulange® and...
    Date Updated: 10/20/2014
  13. How do Bonus Star Codes work? New
    Date Updated: 10/14/2014
  14. Do I get to keep my Gold Card?
    Yes, all Gold customers are still Gold and can continue to use their Gold Card – or any other Starbucks Card registered to their account.  Customers in the Green level will receive their...
    Date Updated: 09/04/2012
  15. When will I receive my complimentary birthday drink or food reward?
    Once you register your Starbucks Card and provide your birthday and email address, we will send you an email a few days prior to your birthday. This email will let you know that a free reward has...
    Date Updated: 10/20/2014
  16. Can I earn Stars if I pay with cash or a credit or debit card instead of my registered Starbucks Card?
    To earn Stars on your purchases at participating Starbucks®, Teavana® La Boulange™ and Evolution Fresh™ stores, you must register and pay with a Starbucks Card or the Starbucks mobile app - we can't...
    Date Updated: 10/14/2013
  17. Can I get any drink or food item I want when I redeem my free reward? What’s included?
    With a few exceptions, yes! Present your registered Starbucks Card and your free reward can be redeemed at participating Starbucks® stores for any handcrafted beverage – any size, any flavor and with...
    Date Updated: 10/14/2013
  18. Why didn't I get that promotional offer?
    We want to provide you with promotions and offers that are personalized for your Starbucks experience. So the specifics of our offers, promotions and coupons vary by customer. While you may not...
    Date Updated: 11/29/2013
  19. How do I maintain Gold level status?
    Once you qualify for Gold level, you will be at that level for a full year from the date you qualified. Simply earn 30 additional Stars before your anniversary date (the date you earned Gold) and you...
    Date Updated: 04/23/2013
  20. How do I redeem my free birthday drink and other rewards?
    When you have a reward on your account, we'll send you an email. To redeem your reward at a participating Starbucks® or Teavana® store, you'll need a Starbucks Card associated with your account -...
    Date Updated: 10/14/2013