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Results 1 - 16 of 16
  1. How long does it take for customers to receive their Gold level Welcome Kit after earning Gold level status?
    On average, it takes 4-6 weeks once reaching Gold level to receive your personalized Gold Card and Welcome Kit, but Gold level benefits begin the moment you reach the Gold level. We must have a valid...
    Date Updated: 04/18/2013
  2. What is a Bonus Star?
    Periodically, the My Starbucks Rewards™ program may offer a bonus Star as an incentive to select members. During the promotional period, when you purchase one of our featured products at...
    Date Updated: 03/27/2014
  3. Why didn't I get that promotional offer?
    We want to provide you with promotions and offers that are personalized for your Starbucks experience. So the specifics of our offers, promotions and coupons vary by customer. While you may not...
    Date Updated: 11/29/2013
  4. Do I have to use the Gold level card you send me to receive the benefits?
    No. You can use any Starbucks Card registered to your account or the Starbucks mobile app to earn Stars for your purchases and store-level benefits.
    Date Updated: 04/18/2013
  5. Can I get any drink or food item I want when I redeem my free reward? What’s included?
    With a few exceptions, yes! Present your registered Starbucks Card and your free reward can be redeemed at participating Starbucks® stores for any handcrafted beverage – any size, any flavor and with...
    Date Updated: 10/14/2013
  6. How do I maintain Gold level status?
    Once you qualify for Gold level, you will be at that level for a full year from the date you qualified. Simply earn 30 additional Stars before your anniversary date (the date you earned Gold) and you...
    Date Updated: 04/23/2013
  7. Why didn't I get my bonus star?
    Sorry for the delay! Sometimes it takes us about 24 hours from the time of your purchase to get that bonus star added to your account.
    Date Updated: 12/20/2013
  8. What are badges?
    Badges are a symbolic form of acknowledgement for specific activity that has taken place on your account (i.e. changing levels in the program, reloading your card, earning a free drink or food...
    Date Updated: 06/24/2013
  9. How are badges earned?
    Earning a badge is easy. Click the "See All" link in the Rewards History section and take a look at all of the badges that are available for you to unlock. Simply do what the badge calls for and you...
    Date Updated: 06/24/2013
  10. I didn’t use my reward and it expired, why do you have expiration dates on rewards?
    Rewards have an expiration date because we want to encourage members to use them. As our most loyal customers we want you to enjoy your birthday reward and earned rewards because you deserve that...
    Date Updated: 10/28/2013
  11. I’m already a My Starbucks Rewards™ Gold member. Do I need to qualify for Gold again in this new grocery program?
    No, this actually isn't a new program , just an additional way to earn Stars. If you have accumulated 30 or more Stars you are Gold , and as a Gold level member you will continue to earn a free drink...
    Date Updated: 10/14/2013
  12. Can I qualify for multiple years in a single year? For example, if I earn 60 Stars in the next year, will I be in the Gold level for the next two years?
    No. Every year on your anniversary date (the date you qualified for the Gold level), our system will look back and confirm whether or not you have earned the minimum 30 Stars during that timeframe...
    Date Updated: 04/18/2013
  13. How Can I Log Out of My Account?
    Date Updated: 08/09/2013
  14. Do Stars expire?
    Yes. After registering, you have one year to accumulate Stars to reach Green or Gold Level. If you earn less than the necessary amount of Stars for each level, your Star count will be reset to zero...
    Date Updated: 04/23/2013
  15. Can I show off the badges that I've earned?
    Yes. You can promote your earned badges through social sharing. Click on a badge in the Reward History carousel and tell your friends all about it through Facebook or Twitter.
    Date Updated: 06/24/2013
  16. What is the “Reward History”?
    The Rewards History section is designed to recognize recent account activity. This recognition is presented in the form of Stars or badges earned.
    Date Updated: 06/24/2013