Customer Service

Other Suggested Searches
Did you mean:
No results found.

Suggestions:
  • Make sure all words are spelled correctly
  • Use different words that mean the same thing
Results 1 - 20 of 55
  1. What are the dates for the October Star Dash?
    Participants earn Stars from 10/1/2014 - 10/31/2014. If you complete this challenge, you'll receive an email on 11/11 with prize redemption instructions. Didn't receive the email with your Bonus...
    Date Updated: 11/13/2014
  2. If I purchase two drinks in one transaction, do I earn 2 Stars?
    Sorry, no. Stars are earned based on each transaction, rather than the number of drinks purchased in the transaction. You are able to earn additional Stars when you purchase any of our At-Home coffee...
    Date Updated: 10/20/2014
  3. What are the dates for the Fall Star Dash?
    Participants earn Stars from 10/15/2014 - 10/28/2014. If you complete this challenge, you'll receive an email on 11/11 with Bonus Star redemption instructions. Didn't receive the email with your...
    Date Updated: 11/13/2014
  4. What is a Bonus Star?
    Periodically, the My Starbucks Rewards™ program may offer a bonus Star as an incentive to select members. During the promotional period, when you purchase one of our featured products at...
    Date Updated: 03/27/2014
  5. What is a Star and how do I earn one?
    You can earn Stars and receive in-store benefits simply by paying for a transaction with a registered Starbucks Card or your mobile app at participating Starbucks®, Evolution Fresh™, La Boulange® and...
    Date Updated: 10/20/2014
  6. Can I earn Stars if I pay with cash or a credit or debit card instead of my registered Starbucks Card?
    To earn Stars on your purchases at participating Starbucks®, Teavana® La Boulange™ and Evolution Fresh™ stores, you must register and pay with a Starbucks Card or the Starbucks mobile app - we can't...
    Date Updated: 10/14/2013
  7. Why didn't I get my bonus star?
    Sorry for the delay! Sometimes it takes us about 24 hours from the time of your purchase to get that bonus star added to your account.
    Date Updated: 12/20/2013
  8. How do Bonus Star Codes work?
    Date Updated: 10/14/2014
  9. How do I earn Stars on my purchases in grocery?
    Specially marked packages of Starbucks® products will have a sticker on the front of the package or an insert inside the box with a Star code. Go to starbucks.com/rewards to enter your code and sign...
    Date Updated: 11/20/2013
  10. How do I maintain Gold level status?
    Once you qualify for Gold level, you will be at that level for a full year from the date you qualified. Simply earn 30 additional Stars before your anniversary date (the date you earned Gold) and you...
    Date Updated: 04/23/2013
  11. What are badges?
    Badges are a symbolic form of acknowledgement for specific activity that has taken place on your account (i.e. changing levels in the program, reloading your card, earning a free drink or food...
    Date Updated: 06/24/2013
  12. What if my Star balance doesn’t look right? Who do I contact?
    We want to make sure the balance on your account reflects your purchases accurately.  If the total number of Stars doesn’t appear to be correct, call 1-800-STARBUC (782-7282).  
    Date Updated: 09/04/2012
  13. Do my Stars expire?
    Yes. After registering, you have 12 months to accumulate Stars to reach the next tier level. Once you reach a tier level, you also have 12 months to accumulate Stars to maintain that level. If you...
    Date Updated: 11/14/2013
  14. How many Stars is a transaction worth?
    You earn one Star from each transaction made with a registered Card at the Starbucks online store or at participating Starbucks®, Teavana®, Evolution Fresh™ and La Boulange® stores. You can earn an...
    Date Updated: 10/20/2014
  15. How are badges earned?
    Earning a badge is easy. Click the "See All" link in the Rewards History section and take a look at all of the badges that are available for you to unlock. Simply do what the badge calls for and you...
    Date Updated: 06/24/2013
  16. I didn’t use my reward and it expired, why do you have expiration dates on rewards?
    Rewards have an expiration date because we want to encourage members to use them. As our most loyal customers we want you to enjoy your birthday reward and earned rewards because you deserve that...
    Date Updated: 10/28/2013
  17. Is there a limit to the number of Star codes I can enter each day?
    Yes, there is a two Star code limit per member per day. The Star codes you receive from specially marked Starbucks® products in the grocery aisle can be entered at starbucks.com/rewards...
    Date Updated: 11/20/2013
  18. How Can I Log Out of My Account?
    Date Updated: 08/09/2013
  19. What if I need to pay for my transaction partially with my registered Starbucks Card and partially with cash or a debit or credit card– does that still count toward earning a Star?
    Yes.
    Date Updated: 09/04/2012
  20. Am I eligible to earn rewards with the Sterling Silver Starbucks Card?
    The Sterling Silver Starbucks Card, like any Starbucks Card, can be registered to earn rewards through the My Starbucks Rewards® program.
    Date Updated: 11/01/2014