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Results 1 - 20 of 247
  1. Why did I not get my Bonus Star?
    If you have not received a Bonus Star from an offer please check the following: Did you receive an email with an offer directly from Starbucks? Many  My Starbucks Rewards® offers are...
    Date Updated: 11/03/2015
  2. Why can't I sign in to my account?
    You may have a different Username, email address or even multiple accounts.  We also require JavaScript to be enabled. Here is where you can reset your  Username or Password . The...
    Date Updated: 07/23/2015
  3. How do the free refills on brewed or iced coffee or tea work?
    My Starbucks Rewards® members at Green and Gold levels are eligible for free refills on brewed or iced coffee or tea beverages of the same size (some restrictions apply), regardless of the original...
    Date Updated: 07/10/2015
  4. What are the sizes of Starbucks drinks?
    The drink sizes we offer are Short (8 fl. oz.), Tall (12 fl. oz.), Grande (16 fl. oz.), Venti® Hot (20 fl. oz.), Venti® Cold (24 fl. oz.) and Trenta®* Cold (30 fl. oz.). *Only available for...
    Date Updated: 11/03/2015
  5. How do I check my Starbucks Card balance?
    Go to , enter the 16-digit Starbucks Card number and 8-digit CSC (Card Security Code), then select "Check Balance." If your Starbucks Card is registered, sign in  to your...
    Date Updated: 09/16/2015
  6. How do I access Mobile Order & Pay?
    Mobile Order & Pay is an integrated feature of the Starbucks® app for iPhone® and Android™. To get started, install the latest version of the Starbucks® app for iPhone® and Android™. If you are...
    Date Updated: 09/22/2015
  7. Do I earn a Star for each item I purchase in a single transaction?
    No.  Stars are earned based on each transaction, not the number of items purchased in the transaction.
    Date Updated: 07/23/2015
  8. What is a Star Code? How does it work?
    Star Codes are a way for Starbucks to deliver multiple Stars to a customer with just one code. Star Codes are usually earned by successfully completing a  Bonus Star offer such as...
    Date Updated: 07/23/2015
  9. What is a Bonus Star?
    Periodically, the  My Starbucks Rewards® program may offer a Bonus Star  as an incentive to select members to earn Stars faster. With some offers, when you purchase one of our featured...
    Date Updated: 07/23/2015
  10. What is a Star and how do I earn one?
    A Star is a way to keep track of rewards and benefits earned by customers who participate in the My Starbucks Rewards® program. Stars can be awarded in the following ways: In Store...
    Date Updated: 07/23/2015
  11. How do I redeem a Star Code?
    To redeem a Star Code , visit and enter in the Star Code in the appropriate field. Note that there is a limit of two (2) Star Code entries per day.
    Date Updated: 11/17/2015
  12. Will my barista tell me if I have a free reward waiting on my Starbucks Card?
    No, your barista will not notify you if you have a free food or drink reward waiting - so be sure to watch for email notification, check your rewards status online at , or...
    Date Updated: 06/07/2015
  13. What should I do if my Starbucks Card is lost or stolen?
    If your Starbucks Card is registered, your  My Starbucks Rewards™ membership and any remaining balance on the Starbucks Card will be protected from the time you notify us of its loss. To report...
    Date Updated: 06/07/2015
  14. How can I transfer the balance from one Starbucks Card to another?
    You can transfer balances of $5.00 or more from one Starbucks Card to another in participating Starbucks retail locations. To transfer card balances online, sign in to your Starbucks account...
    Date Updated: 06/07/2015
  15. Can I earn more than 1 free reward before I redeem? Is there a limit to how many free rewards I can have at any given time?
    You continue to earn free rewards for every 12 Stars – and the rewards stay on your account until you use them or they expire.  There is no limit to the number of rewards you can have in...
    Date Updated: 06/07/2015
  16. How do I redeem my free birthday drink and other rewards?
    When you have a reward on your account, we'll send you an email. To redeem your reward at a participating Starbucks® or Teavana® store, you'll need a Starbucks Card associated with your account -...
    Date Updated: 11/03/2015
  17. How do I enable JavaScript?
    If you're unsure of how to enable JavaScript in the browser you're using, you can generally find JavaScript settings in the Tools, Security, or Advanced Settings area of your browser. You can also...
    Date Updated: 07/16/2015
  18. Having problems using your Starbucks mobile app?
    If your Starbucks Mobile App is no longer working, you may be using an outdated version that is no longer supported. Please download the latest version of our Starbucks Mobile App.  ...
    Date Updated: 07/10/2015
  19. Do I get to choose when I use my free drink or food reward? I like to choose something special and I don’t want my free reward to automatically deduct when I’m not expecting it to.
    Yes. You are in control of your rewards! Even though your free reward is loaded onto your Card, you have to tell your barista when you want to use it. It does not deduct automatically on your next...
    Date Updated: 06/07/2015
  20. I am having trouble reloading my Starbucks Card online or through the Starbucks® Mobile App. What can I do?
    Check your billing information – Ensure that the name and address entered matches exactly with what your financial institution has on file for you.  If you recently moved or changed your name...
    Date Updated: 07/10/2015