Customer Service

Other Suggested Searches
Did you mean:
No results found.

Suggestions:
  • Make sure all words are spelled correctly
  • Use different words that mean the same thing
Results 1 - 20 of 42
  1. Why didn't I get my Bonus Star?
    If you have not received a Bonus Star from an offer please check the following: Did you receive an e-mail with an offer directly from Starbucks? Many  My Starbucks Rewards® offers are...
    Date Updated: 04/29/2015
  2. If I purchase multiple food or drink items in one transaction, do I earn multiple stars?
    Sorry, but the answer is no.  Stars are earned based on each transaction, rather than the number of items purchased in the transaction.
    Date Updated: 05/07/2015
  3. What is a Bonus Star?
    Periodically, the  My Starbucks Rewards™ program may offer a Bonus Star  as an incentive to select members to earn Stars faster. With some offers, when you purchase one of our featured...
    Date Updated: 05/07/2015
  4. What is a Star and how do I earn one?
    A Star is a way to keep track of rewards and benefits earned by customers who participate in the My Starbucks Rewards™ program. Stars can be awarded in the following ways: In Store...
    Date Updated: 05/08/2015
  5. How do I redeem a Star Code?
    To redeem a Star Code , visit  https://www.starbucks.com/card/rewards and enter in the Star Code in the appropriate field. Note that there is a limit of two (2) Star Code entries per day.
    Date Updated: 05/08/2015
  6. What is a Star Code and how do they work?
    Star Codes are a way for Starbucks to deliver multiple Stars to a customer with just one code. Star Codes are usually earned by successfully completing a  Bonus Star offer such as...
    Date Updated: 05/08/2015
  7. Which grocery products are eligible for Stars and how do I earn them? I bought a product in the grocery aisle that didn't have a Star Code, can I still earn one?
    Specially marked packages of Starbucks® products will have a sticker on the front of the package or an insert inside the box with a Star Code . If you received one, go to ...
    Date Updated: 05/07/2015
  8. Can I earn Stars if I pay with cash or a credit or debit card instead of my registered Starbucks Card?
    Sorry, no. To earn Stars on your purchases, you must pay with your registered Starbucks®, Teavana®, Evolution Fresh™ or La Boulange® Card. You can also earn  Stars from purchases made using the...
    Date Updated: 05/07/2015
  9. I didn’t use my reward and it expired, why do you have expiration dates on rewards?
    Rewards have an expiration date because we want to encourage members to use them. As our most loyal customers we want you to enjoy your birthday reward and earned rewards because you deserve that...
    Date Updated: 04/13/2015
  10. Do my Stars expire and will my My Starbucks Rewards® level reset?
    Yes. Once you reach a specific Level within My Starbucks Rewards® , you will receive the benefits that are applicable to that Level at that time, but you must continue to earn and accumulate ...
    Date Updated: 05/07/2015
  11. How do I maintain Gold level status?
    Once you qualify for Gold level, you will be at that level for a full year from the date you qualified. Simply earn 30 additional Stars before your anniversary date (the date you earned Gold) and you...
    Date Updated: 04/23/2013
  12. What are badges?
    Badges are a symbolic form of acknowledgement for specific activity that has taken place on your account (i.e. changing levels in the program, reloading your card, earning a free drink or food...
    Date Updated: 06/24/2013
  13. What if my Star balance doesn’t look right?
    We want to make sure the Stars in your account accurately reflect the purchases you have made.  Please note that Stars can take up to 24 hours to appear in your account. You can view your...
    Date Updated: 05/08/2015
  14. How are badges earned?
    Earning a badge is easy. Click the "See All" link in the Rewards History section and take a look at all of the badges that are available for you to unlock. Simply do what the badge calls for and you...
    Date Updated: 06/24/2013
  15. I went to my local grocery store and I don’t see any products with Star Codes. Which grocery products are eligible? When will they be available?
    You can find  Star Codes on specially marked packages of Starbucks® products including whole been coffee, ground coffee, and Starbucks VIA® Ready Brew in the grocery aisle. Specially marked...
    Date Updated: 05/08/2015
  16. When I buy packaged coffee at Starbucks® stores do I get a Star Code?
    Actually, you don't need a Star code!  When you use your registered Starbucks Card or the Starbucks mobile app to pay at any participating Starbucks® stores, you earn a Star for the...
    Date Updated: 05/08/2015
  17. How soon will I be able to see the Stars I’ve earned after using my registered Starbucks Card?
    When you use your registered Starbucks Card or Starbucks® app for iPhone® and Android™  to make a purchase, you will earn a Star .  Stars are typically awarded and appear in your ...
    Date Updated: 05/07/2015
  18. What if I need to pay for my transaction partially with my registered Starbucks Card and partially with cash or a debit or credit card - does that still count toward earning a Star?
    Yes, it does.
    Date Updated: 05/08/2015
  19. How many Stars is a transaction worth?
    You earn one  Star for each transaction made with a registered Card at  store.starbucks.com or at participating Starbucks®, Teavana®, Evolution Fresh™ and La Boulange® stores...
    Date Updated: 05/08/2015
  20. Can I show off the badges that I've earned?
    Yes. You can promote your earned badges through social sharing. Click on a badge in the Reward History carousel and tell your friends all about it through Facebook or Twitter.
    Date Updated: 06/24/2013