Customer Service

Other Suggested Searches
Did you mean:
No results found.

  • Make sure all words are spelled correctly
  • Use different words that mean the same thing
Results 1 - 20 of 52
  1. Why didn't I get my Bonus Star? New
    If you have not received a Bonus Star from an offer please check the following: Did you receive an email with an offer directly from Starbucks? Many My Starbucks Rewards® offers are personalized just...
    Date Updated: 04/27/2015
  2. If I purchase two drinks in one transaction, do I earn 2 Stars?
    Sorry, no. Stars are earned based on each transaction, rather than the number of drinks purchased in the transaction. You are able to earn additional Stars when you purchase any of our At-Home coffee...
    Date Updated: 10/20/2014
  3. What is a Bonus Star?
    Periodically, the My Starbucks Rewards™ program may offer a bonus Star as an incentive to select members. During the promotional period, when you purchase one of our featured products at...
    Date Updated: 03/27/2014
  4. What is a Star and how do I earn one?
    You can earn Stars and receive in-store benefits simply by paying for a transaction with a registered Starbucks Card or your mobile app at participating Starbucks®, Evolution Fresh™, La Boulange® and...
    Date Updated: 10/20/2014
  5. Can I earn Stars if I pay with cash or a credit or debit card instead of my registered Starbucks Card?
    To earn Stars on your purchases at participating Starbucks®, Teavana® La Boulange™ and Evolution Fresh™ stores, you must register and pay with a Starbucks Card or the Starbucks mobile app - we can't...
    Date Updated: 10/14/2013
  6. I didn’t use my reward and it expired, why do you have expiration dates on rewards?
    Rewards have an expiration date because we want to encourage members to use them. As our most loyal customers we want you to enjoy your birthday reward and earned rewards because you deserve that...
    Date Updated: 04/13/2015
  7. How do I earn Stars on my purchases in grocery?
    Specially marked packages of Starbucks® products will have a sticker on the front of the package or an insert inside the box with a Star code. Go to to enter your code and sign...
    Date Updated: 11/20/2013
  8. How many Stars is a transaction worth?
    You earn one Star from each transaction made with a registered Card at the Starbucks online store or at participating Starbucks®, Teavana®, Evolution Fresh™ and La Boulange® stores. You can earn an...
    Date Updated: 10/20/2014
  9. How do I maintain Gold level status?
    Once you qualify for Gold level, you will be at that level for a full year from the date you qualified. Simply earn 30 additional Stars before your anniversary date (the date you earned Gold) and you...
    Date Updated: 04/23/2013
  10. What are badges?
    Badges are a symbolic form of acknowledgement for specific activity that has taken place on your account (i.e. changing levels in the program, reloading your card, earning a free drink or food...
    Date Updated: 06/24/2013
  11. How do Bonus Star Codes work?
    Bonus Star codes are usually earned by winning a Star Challenge or Star Dash. Bonus Star codes are a way for Starbucks to deliver multiple Bonus Stars to a customer with just one code. If you've...
    Date Updated: 04/22/2015
  12. How are badges earned?
    Earning a badge is easy. Click the "See All" link in the Rewards History section and take a look at all of the badges that are available for you to unlock. Simply do what the badge calls for and you...
    Date Updated: 06/24/2013
  13. What if my Star balance doesn’t look right? Who do I contact?
    We want to make sure the balance on your account reflects your purchases accurately.  If the total number of Stars doesn’t appear to be correct, call 1-800-STARBUC (782-7282).  
    Date Updated: 09/04/2012
  14. Is there a limit to the number of Star codes I can enter each day?
    Yes, there is a two Star code limit per member per day. The Star codes you receive from specially marked Starbucks® products in the grocery aisle can be entered at
    Date Updated: 11/20/2013
  15. Do my Stars expire?
    Yes. After registering, you have 12 months to accumulate Stars to reach the next tier level. Once you reach a tier level, you also have 12 months to accumulate Stars to maintain that level. If you...
    Date Updated: 11/14/2013
  16. When I buy packaged coffee at Starbucks® stores do I get a code?
    Actually, you don't need a Star code!  When you use your registered Starbucks Card or the Starbucks mobile app to pay at any participating Starbucks® stores, you earn a Star for the...
    Date Updated: 10/20/2014
  17. What if I need to pay for my transaction partially with my registered Starbucks Card and partially with cash or a debit or credit card– does that still count toward earning a Star?
    Date Updated: 09/04/2012
  18. Do Stars expire?
    Yes. After registering, you have one year to accumulate Stars to reach Green or Gold Level. If you earn less than the necessary amount of Stars for each level, your Star count will be reset to zero...
    Date Updated: 04/23/2013
  19. Which grocery products are eligible for Stars?
    Look for Starbucks® packaged coffee - including whole bean and ground - and Starbucks VIA® Ready Brew packages with My Starbucks Rewards™ details. You will find a Star code good for one Star on or...
    Date Updated: 03/27/2014
  20. Can I show off the badges that I've earned?
    Yes. You can promote your earned badges through social sharing. Click on a badge in the Reward History carousel and tell your friends all about it through Facebook or Twitter.
    Date Updated: 06/24/2013