Customer Service

Why isn’t water coming through my espresso machine?

The machine is probably vapor-locked. This often happens if an attempt to prime the machine was made after the machine has been heated. It’s possible that super-heated air in the boiler is creating pressure on the pump, hence the lock. Solving this issue could take up to six minutes.

  1. Let the machine completely cool.
  2. Fill the water tank reservoir with cool, fresh and filtered water. Make sure the brew head screen is clean, waffle side up, smooth side down, and that the water hose is not crimped.
  3. Put cups under the brew head and the steam wand. Turn on the power switch and immediately open the steam wand knob. Let it run for 2 minutes.
  4. At the 2-minute mark, turn on the brew button and let it run for an additional 2 minutes.
  5. At the 4-minute mark, turn the brew button off and keep the steam wand open for another 2 minutes. Then turn off the machine.
  6. Normally, after 2-4 minutes, water will begin flowing through the machine. After one cup of water has flown through the brew head and the steam wand, the vapor lock will be fixed. If this doesn’t happen, and no water is flowing after 6 minutes, turn off the machine and wait until the brew head is cool to the touch. Then repeat the process.
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