Customer Service

Why is water or coffee leaking over the top of the portafilter when I use my espresso machine?

Put an empty portafilter into the brew head and be sure it is firmly in place (to the right). Turn on the brew button. If leaking persists, check the following:

  • Is there too much coffee in the portafilter basket? The brew head screen may be clogged. Check that all the holes in the brew head screen are clear and that screen is in place properly (waffle side up, smooth side down). If no water flows over the top of portafilter, the problem has been solved.
  • If water still comes over the portafilter handle then the showerhead gasket may be dirty. Push a wet towel up into the groove around screen. Pull the towel around the groove until the towel and the groove are clean. After cleaning the screen, test the portafilter again.
  • If water still leaks from around the portafilter, the showerhead gasket may have a small crack in it. Try visiting a local home espresso or small applicance repair company for a replacement part or search online.
  • If water is leaking from the acorn screws above the brew head and portafilter, also try visiting a local home espresso or small applicance repair company for a replacement part or search online.
Was this answer helpful?
Please tell us how we can make this answer more useful.
Note: Submissions will not receive a response. If you would like a response, go to our Contact Us page instead.