Customer Service

Why did I not get that promotional offer?

We want to provide you with promotions and offers that are personalized for your Starbucks Experience. So the specifics of our offers, promotions and coupons vary by customer. While you may not receive a particular offer or promotion, there may be another offer that is personalized for you to take advantage of.

If you find that you aren't receiving promotional email messages and you would like to, see here to opt in to email.

You can see all of your Rewards and offers when you sign in and go to Starbucks.com/Account/Home or from the Starbucks app.

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