Customer Service

I am having trouble reloading my Starbucks Card online or through the Starbucks Mobile app. What can I do?

  1. Check your billing information – Ensure that the name and address entered matches exactly with what your financial institution has on file for you. If you recently moved or changed your name, make sure this is reflected in your billing information.
  2. Check your credit card information – Make sure your credit card is current with a valid expiration date and you are entering in the correct security code.

If you are entering all information correctly, contact your financial institution for additional assistance.

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