Customer Service

My email is being used by another account. How did that happen and what should I do?

There are a number of reasons the email could be in use by another account:

  • You have multiple accounts with the same email address.
  • The email on your account might be your junk email address.
  • The email address on file is not accurate.
  • Someone may have accidentally created an account with your email address.

What you can do:

  • If you have multiple accounts with the same email address, please enter a new email address to
    be used. We require one unique email address per account. If you’d like to merge your accounts, give us a call and we'll be happy to help: 800-STARBUC (782-7282).
  • If your email on file is not accurate, please update it with your current email address.
  • If you think someone other than yourself created an account with your email address, please give us a call – we’ll be happy to help: 800-STARBUC (782-7282).
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