Customer Service

How and where do I redeem my Rewards?

After you join you can start earning Stars for Rewards. You can choose to redeem them for a variety of free food or drink items (excluding alcoholic beverages and multi-serve items) at any time before they expire - either choose to redeem a Reward in your mobile app when ordering ahead or ask your barista when you are paying at a participating store.

Once your Reward is redeemed, those Stars will be removed from your Star balance.  After each redemption, you can continue to earn Stars to redeem for any of the Reward tier options. For example, if you have 50 Stars, you are eligible to redeem either two (2) 25 Star Rewards or one (1) 50 Star Reward.

Not all Starbucks locations redeem Rewards. Company-operated stores, U.S. airports, Target and select grocery stores are able to honor the Rewards, but some kiosk locations (often those inside another facility like a hospital or university) cannot. In addition, select Starbucks locations will have one Reward tier at 150 Stars for food and beverage items. These locations do not have multiple Reward tier options available yet. We hope to continue to increase the number of participating locations.  

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