Customer Service

I'm a Starbucks Rewards Gold member. How and where do I redeem my Rewards?

After you collect 125 Stars, you can choose to redeem them for a free food or drink item (excluding alcoholic beverages and multi-serve items) at any time before they expire - either choose to redeem a Reward in your mobile app when using Mobile Order & Pay or ask your barista when you are paying at a participating store.

Once your Reward is redeemed, 125 Stars will be removed from your Star balance. You can continue to earn a free Reward for every 125 Stars you accumulate. For example, if you have 250 Stars and have not redeemed your free Reward, you are eligible to redeem two (2) free Rewards.  

Not all Starbucks locations redeem free Rewards. Company-operated stores are able to honor the Rewards, but some kiosk locations (often those inside another facility like grocery stores) cannot. We hope to continue to increase the number of participating locations.

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