Customer Service

What are my benefits as a Starbucks Rewards™ member?

Green Level
Upon joining, you are at the Green Level of the Starbucks Rewards® program and you will receive the following benefits:

  • A Birthday Reward just for you. See more info regarding redeeming your Birthday Reward.
  • Free refills on hot or iced brewed coffee, cold brew, or hot or iced tea [excludes Iced Tea Lemonade and Teavana® Shaken Iced Teas Infusions] purchased with your registered Starbucks Card or Starbucks Mobile app during the same store visit at participating Starbucks locations.
  • Special member offers by email. Be sure to opt in to receive emails from Starbucks to receive these special offers.
  • Access to exclusive offers and events just for members.
  • Balance protection for your Card if it is lost or stolen. Contact the Starbucks Customer Care promptly after your Card is lost or stolen in order to protect your balance.

Gold Level
Once you have earned 300 Stars in 12 months, you will achieve Gold status, which consists of the following benefits:

  • All Green Level benefits.
  • Free Reward every time you earn 125 Stars. You can check your Star balance online through your Starbucks account, or on the Starbucks Mobile app.
  • Monthly Double Star Days: One day each month when you can earn Double-Stars on all qualifying in-store purchases. See more info.
  • A personalized Gold Card (to have this sent to you automatically, make sure to provide a valid mailing address in your account profile prior to achieving Gold). 
    • The Card is gold-colored only. It is not made with gold metal.
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