Customer Service

Why do I have a negative Star balance?

If your barista voided your purchase made with your registered Starbucks Card or Starbucks Mobile app due to an error within the same visit, Starbucks will deduct the Stars that you were awarded for that purchase, potentially resulting in a negative Star balance on your account. 
 
Sometimes our registers may be offline or we're making technical updates behind the scenes. This may affect your Star balance because it can take some time for our systems to catch up to the Stars you've been awarded or the redemptions you've made in-store or via the app. If that's the case, and you redeemed more Stars than you had available, your Star balance will become negative once everything is caught up. As always, you can earn more Stars through purchases, Bonus Stars, games, and offers in the app and in your email inbox.
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