Customer Service

How do I earn Gold Level Rewards in the new Starbucks Rewards™ program? Have eligible Rewards changed?

If you are a Gold Level member, you will collect Stars to earn a free food or drink item every 125 Stars, now called Rewards instead of Lucky Dozen Rewards. In the new Starbucks Rewards™ program, you choose when to redeem a Reward after you have collected 125 Stars.

When you are ready to redeem, just let your barista know and present your registered Starbucks Card or Starbucks Mobile app, or you can redeem using Mobile Order & Pay with your Starbucks Mobile app. You can redeem your Reward for anything on the menu. See more details on Rewards.*  

* Rewards may be redeemed at participating stores only and exclude alcoholic beverages and multi-serve food and beverage items. Stars (including partial Stars) earned toward free food and drink rewards expire six months after they are earned.

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