Customer Service

Do I need a Gold Card to access my Gold Status and earn Rewards?

No, you do not need a physical Gold Card to use your new Gold Status. You can earn Stars toward Rewards using any registered Starbucks Card or the Starbucks app. You will receive an email welcoming you to Gold, and you will be able to see your status in the Starbucks app or by logging into your account on A Gold Card image will be added to your Starbucks app about two weeks after you turn Gold. You can see it when you go to “PAY” and swipe through your Starbucks Card options.

If you had a mailing address on file with us at the time you became Gold, we will send you a physical Gold Card* within 4-6 weeks after becoming Gold. Using this Gold Card is optional—you can continue to use any registered Starbucks Card or your Starbucks Mobile app to receive Gold-level benefits and earn Stars toward Rewards.

* Personalized Gold Card is gold-colored only, it is not gold metal.
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