Customer Service

Starbucks Security Video Request - Frequently Asked Questions

 

How will Starbucks provide the security video, if available?

When available, security video will be provided electronically though our digital evidence management system. In cases where excessive video files are required, an external storage device may be used and charged back to the requesting party.

Do all Starbucks locations have security video capabilities?

No.

How long is security video retained on Starbucks store video equipment?

If the store is equipped with security video cameras and all equipment is functioning properly, certain security equipment may retain video up to 30-days or longer, depending on the equipment available at the store.

How is security video accessed?

In most cases, security video from a Starbucks owned location is accessed remotely via a network connection. Under certain circumstances, a qualified technician may be dispatched to retrieve the video files onsite.

Can anyone obtain Starbucks security video?

No. When available, Starbucks will provide video to Law Enforcement Agencies (LEAs) and other approved parties at its sole discretion and with proper documentation and/or a valid warrant or subpoena.

Will there be a charge for video provided, if available?

At Starbucks discretion, a service or processing fee may apply.

When can I expect to receive a response to my security video request?

Please allow 5-7 business days for Starbucks to process your security video request.  If 7 business days have passed and you have not received a response, please email securityvideorequest@starbucks.com and provide your case and/or reference number.

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