Customer Service

I used to be a Green member - what happened to the Stars I had?

Prior to the launch of the updated Starbucks® Rewards program, you had to earn 300 Stars to qualify for Gold level membership in order to earn Stars toward Rewards. Once you became a Gold level member, your Star balance would reset to zero and you would have to start accumulating Stars again in order to be eligible to redeem a Reward.   
 
On April 16, 2019, we removed this step and fast-tracked all existing Green level members so that you can immediately be eligible to earn Rewards. This means that the Stars you had previously been collecting towards Gold qualification are no longer needed, and you can now jump immediately into earning and redeeming Stars for Rewards.
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