Customer Service

Are lids required on hot and iced beverages?

In the U.S., all cups (hot and iced) should be served with a lid secured tightly onto the cup unless requested by the customer. In Canada, lids should be available at the condiment bar for customers.

As of July 1, 2019, per a new San Francisco City ordinance, single-use food and beverage accessories must not be included automatically in a customer’s order for dine-in, take-out or delivery. Instead, they may be made available only upon request or in a self-service area. This applies to beverage lids, sleeves, straws, condiment packets, cutlery and other single use items. In accordance with the ordinance, these materials will be available upon request or at self-serve stations in our San Francisco City Starbucks locations.
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