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  1. Have a question about the new Starbucks Rewards™ app? These videos may help! I'm new to Gold. Where did my Stars go? Introducing the New Starbucks Rewards™ How to Register for Starbucks Rewards™ How to Reload Your Starbucks Card How to Find Out How Many Stars You Have Earned... Date Updated: 05/02/2016
  2. How do I check my Starbucks Card balance? Go to , enter the 16-digit Starbucks Card number and 8-digit Card Security Code (CSC), then select "Check Balance." If your Starbucks Card is registered, sign in  to your... Date Updated: 08/10/2016
  3. How do the free refills work? When you use your registered Starbucks Card or Mobile app to purchase any handcrafted beverage and then present that same Starbucks Card or Mobile app, you can get free refills of... Date Updated: 08/11/2016
  4. Why can't I sign in to my account? You may have a different Username, email address or even multiple accounts.  We also require JavaScript to be enabled. Here is where you can reset your  Username or Password . The... Date Updated: 08/10/2016
  5. What are the sizes of Starbucks drinks? The drink sizes we currently offer are Short [8 fl. oz.], Tall [12 fl. oz.], Grande [16 fl. oz.], Venti® Hot [20 fl. oz.], Venti® Cold [24 fl. oz.] and Trenta®* Cold [31 fl. oz.]. *Only... Date Updated: 09/06/2016
  6. What is a Star Code? How do I redeem a Star Code? Star Codes are a way for Starbucks to deliver multiple Stars to a customer with just one code. The two most common ways to get a Star Code are by participating in member-exclusive offers you receive... Date Updated: 08/10/2016
  7. Why did I not get my Bonus Stars? If you don’t think you got your Bonus Stars, please check your History online or in the app. If you were part of a Star Challenge [like a Star Dash] or entered a Star Code, your Bonus Stars should... Date Updated: 09/06/2016
  8. How do I redeem my free earned or Birthday Reward? When you have a Birthday Reward or earned Reward on your account, we'll send you an email and notify you in the Starbucks Mobile app. To redeem your reward at a participating Starbucks®, Teavana® or... Date Updated: 09/06/2016
  9. Do my Stars or free Rewards expire? You can redeem for a free Reward each time you collect 125 Stars as a Gold member. However, Stars expire six months after they are earned on the first day of the month after a full six months... Date Updated: 09/06/2016
  10. Will my barista tell me if I have special offers, free rewards, or enough Stars to redeem for a reward? Your barista can let you know if you have any special offers or enough Stars for a free Reward once your registered Starbucks Card is swiped.  However, to see all your special offers and... Date Updated: 09/06/2016
  11. Having problems using your Starbucks Mobile app? If your Starbucks Mobile app is no longer working, you may be using an outdated version that is no longer supported. Please download the latest version of our Starbucks Mobile app. Download the... Date Updated: 08/10/2016
  12. What can I get when I want to redeem a Reward? Present your registered Starbucks Card and your free reward can be redeemed at participating Starbucks stores for any handcrafted beverage - in any of our standard drink sizes , Evolution Fresh™... Date Updated: 09/06/2016
  13. What are Stars and how do I earn them? A Star is a way to keep track of your progress toward Rewards and benefits earned as a member of the Starbucks Rewards program. There are a number of ways to earn Stars: In-Store Transaction and... Date Updated: 09/06/2016
  14. Can I earn more than one Reward before I redeem? Is there a limit to how many Rewards I can have at any given time? As a Gold member, you are eligible for a Reward for every 125 Stars you collect, but you do not have to redeem it right away and can continue to accumulate beyond 125 Stars. For example, you can have... Date Updated: 08/16/2016
  15. How can I transfer the balance from one Starbucks Card to another? You can transfer balances of $5.00 or more from one Starbucks Card to another in participating Starbucks retail locations. To transfer card balances online, sign in to your Starbucks account... Date Updated: 06/03/2016
  16. What is a Star Code? How does it work? Star Codes are a way for Starbucks to deliver multiple Stars to a customer with just one code. Star Codes are usually earned by successfully completing a  Bonus Star  offer such as... Date Updated: 09/06/2016
  17. I can’t access my Starbucks Shopping Billing/Shipping /Order History/Wish List. What should I do? We’ve made some updates on Now you can log in with your account to access all of Starbucks services. If you need access to your previous billing and other account... Date Updated: 03/28/2016
  18. My email is being used by another account. How did that happen and what should I do? There are a number of reasons the email could be in use by another account: You have multiple accounts with the same email address. The email on your account might be your junk email address. The... Date Updated: 03/28/2016
  19. What should I do if my Starbucks Card is lost or stolen? If your Starbucks Card is registered, your Starbucks Rewards™ membership and any remaining balance on the Starbucks Card will be protected from the time you notify us of its loss. To report your... Date Updated: 08/10/2016
  20. I need to reset my Password, but the link I received is expired. Sorry about that! The link to reset your Password expires 30 minutes from the time of your request. If you'd like the link resent, click here . Date Updated: 08/10/2016