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Results 1 - 20 of 37
  1. Having problems using your Starbucks Mobile app? If your Starbucks Mobile app is no longer working, you may be using an outdated version that is no longer supported. Please download the latest version of our Starbucks Mobile app. Download the... Date Updated: 01/06/2017
  2. How do I add a Starbucks Card to apple Wallet? You can add your Starbucks Card to Wallet (formerly known as “Passbook”) right from your Starbucks® app for iPhone®. Tap “Pay”. Choose which Card you wish to add, then tap “Manage” and “Add to... Date Updated: 01/09/2017
  3. I can't find my Starbucks Cards in the Starbucks mobile app. What should I do? First, ensure that you are signed in the correct Starbucks account in which your Starbucks Cards are registered.  If you are having problems with your Username or Password, go... Date Updated: 01/06/2017
  4. When will I receive special offers and discounts? If you opted in to receive email from Starbucks, we will periodically send you offers and discounts. Make sure you are opted on your Starbucks.com account . You may also occasionally receive... Date Updated: 12/20/2016
  5. How do I pick up my Mobile Order & Pay order? You can pick up your order in the store at the hand off plane or you can pick up your order in the Drive Thru. Date Updated: 01/06/2017
  6. Why did I not get that promotional offer? We want to provide you with promotions and offers that are personalized for your Starbucks Experience . So the specifics of our offers, promotions and coupons vary by customer. While you may not... Date Updated: 01/06/2017
  7. How do I choose which store to place my order at with Mobile Order & Pay? You can change stores by tapping the map and selecting a different one. Date Updated: 01/06/2017
  8. How do I access Mobile Order & Pay? If you are logged into your Starbucks® app, simply select 'Order' and select the items of your choice. Next, you will have the option to change the location and lastly, you will confirm your order. Date Updated: 01/06/2017
  9. How do I know how much closer I am towards earning stars for a Bonus Star Challenge? When the app is opened, the promotional offers that you are eligible to participate in will appear on the main screen or on the "Active Offers" tab within "Inbox". Once you have opted into a... Date Updated: 01/09/2017
  10. How do I delete a Starbucks Card in the Starbucks app? Tap “Pay”. Choose the Card you want to remove, then tap “Manage” and “Remove Starbucks Card”. Date Updated: 01/09/2017
  11. Why aren’t all my Starbucks Rewards™ offers appearing in the mobile app? We are constantly experimenting with new features to improve the experience for our customers.  As such, there will be times when offers are made available only in email or app, and at... Date Updated: 01/09/2017
  12. What should I do if I change my device and want to use the Starbucks app on my new one? First, install the Starbucks app onto your new device from your device’s app store. Next, sign in with your Starbucks username and password to add your Cards to your new device. If you do not... Date Updated: 01/09/2017
  13. What if I have multiple devices? If you have more than one device you can be signed into your Starbucks account and use all of the application features on all your devices at the same time. Date Updated: 01/04/2017
  14. When will my Mobile Order be ready? When you place your order, you will be given an estimated pick up time. Once your order has been placed it cannot be delayed or cancelled. Date Updated: 01/06/2017
  15. How do I track the rewards earned for my Bonus Star Challenge? When the app is opened, navigate to the "History" tab under the main screen and the Bonus Stars you earned will appear under the "Promotion" label.   Date Updated: 01/09/2017
  16. Why did I not get certain promotional offers in my app? We provide you with offers that are personalized for your Starbucks experience.  Thus, the specifics of our offers vary by customer.  While you may not receive a particular offer... Date Updated: 10/03/2016
  17. How do I change my Default or Primary Card on the Starbucks app? Tap “Pay”, select the card you want to make your primary/default Card, tap “Manage” and select “Primary Card”. Date Updated: 01/09/2017
  18. Can I still qualify to earn Bonus Stars if I made an eligible purchase and then opted into the offer afterwards? As long as you joined, activated or opted into the offer during the promotional period, even after you made the eligible purchase, your eligible purchase can still count towards earning Bonus... Date Updated: 10/03/2016
  19. Where can I locate my offers in the app? On the main screen of the app, navigate to "Inbox" and your current and past offers should be located in the respective "Active Offers" and "Past Offers" tabs.  You can also view current... Date Updated: 01/09/2017
  20. If I have joined, activated or opted into an offer through email, do I have to repeat the same actions for the same offer I see in the app? You can choose to join, activate or opt into an offer through either your email or app.  Once you do so, the specific offer on the Starbucks app will automatically start tracking your... Date Updated: 01/09/2017