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Results 1 - 14 of 14
  1. When will I receive special offers and discounts? If you opted in to receive email from Starbucks, we will periodically send you offers and discounts. Make sure you are opted on your Starbucks.com account . You may also occasionally receive... Date Updated: 12/20/2016
  2. Why did I not get that promotional offer? We want to provide you with promotions and offers that are personalized for your Starbucks Experience . So the specifics of our offers, promotions and coupons vary by customer. While you may not... Date Updated: 01/06/2017
  3. How do I know how much closer I am towards earning stars for a Bonus Star Challenge? When the app is opened, the promotional offers that you are eligible to participate in will appear on the main screen or on the "Active Offers" tab within "Inbox". Once you have opted into a... Date Updated: 01/09/2017
  4. Why aren’t all my Starbucks Rewards™ offers appearing in the mobile app? We are constantly experimenting with new features to improve the experience for our customers.  As such, there will be times when offers are made available only in email or app, and at... Date Updated: 01/09/2017
  5. How do I track the rewards earned for my Bonus Star Challenge? When the app is opened, navigate to the "History" tab under the main screen and the Bonus Stars you earned will appear under the "Promotion" label.   Date Updated: 01/09/2017
  6. Why did I not get certain promotional offers in my app? We provide you with offers that are personalized for your Starbucks experience.  Thus, the specifics of our offers vary by customer.  While you may not receive a particular offer... Date Updated: 10/03/2016
  7. Can I still qualify to earn Bonus Stars if I made an eligible purchase and then opted into the offer afterwards? As long as you joined, activated or opted into the offer during the promotional period, even after you made the eligible purchase, your eligible purchase can still count towards earning Bonus... Date Updated: 10/03/2016
  8. Where can I locate my offers in the app? On the main screen of the app, navigate to "Inbox" and your current and past offers should be located in the respective "Active Offers" and "Past Offers" tabs.  You can also view current... Date Updated: 01/09/2017
  9. If I have joined, activated or opted into an offer through email, do I have to repeat the same actions for the same offer I see in the app? You can choose to join, activate or opt into an offer through either your email or app.  Once you do so, the specific offer on the Starbucks app will automatically start tracking your... Date Updated: 01/09/2017
  10. What is Mobile Order & Pay? Mobile Order and Pay enables you to place and pay for an order at a nearby participating Starbucks right from your phone. Your Barista will get your order started while you head over.  Date Updated: 01/06/2017
  11. Tell me more about the product recommendations within the Starbucks mobile app? We built a new way to help you easily order and discover food and/or drinks that we think you will enjoy. The recommendations are tailored for you based on your purchase history through the... Date Updated: 01/09/2017
  12. Why don’t I see all the offers that I have previously received in the “Past Offers” tab? The "Past Offers" tab only shows the offers you have joined, activated or opted into.  If you did not join, activate or opt into an offer, you will not see the specific offer in the "Past... Date Updated: 01/09/2017
  13. Why do I see a delay in the ‘Opt-In’ offer status being reflected in the app? When a customer Opts-in on the last day of the offer period, there may be delays in reflecting the change of state from 'Opt-In' to the 'Offer tracking' state. Eligible purchases during this delay... Date Updated: 01/09/2017
  14. Why don’t I see product recommendations on my app experience but others do? We are currently in the process of enhancing the Starbucks mobile app experience to include personalized food and drinks recommendations, and will gradually scale this feature to customers over... Date Updated: 01/09/2017